Retail Employees Are Not Machines
Retailers are looking for workforce management solutions that promise to raise the effectiveness of their labour supply. However, the key to success for retailers — and for the systems themselves — is to balance performance and cost-effectiveness. This task is difficult: an incorrect cut in labour spending can cause customer service quality to suffer and conversion rates to decline to a point that outweighs the gains from cost savings.
Due to these high stakes, workforce management solutions can make or break the profitability of a retail business. Workforce management providers must design their systems to deploy the workforce in a way that is intuitive and pragmatic, while enhancing a company’s ability to optimize sales and margins at the same time.