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Providing Goods and Services to People with Disabilities

Ceridian is committed to excellence in serving all customers including people with disabilities. The policy below is our plan for ensuring that all interactions between Ceridian and members of the public are considerate and welcoming to those with disabilities.

If you have had an experience you would like to share or suggestions for how Ceridian could enhance accessibility, please don't hesitate to follow the Feedback Process described below.

Assistive Devices

We will ensure that staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Ceridian will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on Ceridian's website and at an affected location, if required.

Training for Staff

Ceridian will provide training to employees. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

This training will be provided to staff as part of new hire training.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Ceridian's accessible customer service policy
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use any assistive devices that are available on-site or otherwise that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing Ceridian's Goods and Services

Staff will also be trained when substantive changes are made to this policy.

This 2014-21 accessibility plan outlines the policies and actions that Ceridian Canada Ltd. and Ceridian Dayforce Inc. ("Ceridian") will put in place to meet the needs of people with disabilities.

Ceridian has established a separate Accessible Customer Service Policy which outlines our plan for ensuring that all interactions between Ceridian and members of the public are considerate and welcoming to those with disabilities.

Our Service Policy outlines Ceridian's training for staff, procedures in the event of temporary service disruptions and feedback process.

Statement of Commitment

Ceridian is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

Ceridian is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We also provide employees with disabilities with individualized emergency response information when necessary.

Information and Communications

Ceridian is committed to meeting the communication needs of people with disabilities. We will receive feedback from people with disabilities to determine whether their information and communication needs are being met.  We will respond in a timely manner to all requests to make publicly available information accessible.

Ceridian has taken the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A.

  • Ceridian uses a combination of automatic assessments and manual assessments to support consistent adherence to Level A standards.  Web content is reviewed to ensure it provides information in clear language, with appropriate contrast, alternate text for images and keyboard navigability.

Ceridian has ensured that existing feedback processes are accessible to people with disabilities by posting a link to our Feedback Process on the footer of all external-facing web content.

Ceridian intends to make all websites and content conform with WCAG 2.0, Level AA by 2021. 


Ceridian is committed to fair and accessible employment practices.

We notify the public and staff that Ceridian will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.  We ask candidates to advise of how Ceridian might be able to support their participation in these processes and advise that we will work with candidates to ensure any planned interviews are accessible and accommodation is provided.  

Ceridian works collaboratively with individuals who requireaccommodation plans orreturn-to-work plans after having been absent due to a disability.

Ceridian has:

  • documented our processes for individual accommodation plans and return-to-work plans
  • examined the accessibility of our performance management, career development and redeployment processes

Feedback Process

Customers who wish to provide feedback on the way Ceridian provides goods and services to people with disabilities can call Customer Service at any of Ceridian's locations or visit our website at to submit your comments electronically.

Please Note: Although Ceridian development makes efforts to support navigability for all users, our products are not, themselves, subject to WCAG 2.0 conformance. We would be interested in any feedback you might share regarding your experience using various screen readers / assistive devices with our products.

All feedback will be directed to Human Resources. Customers can expect to receive a response in 2 business days. Complaints will be addressed according to our organization's complaint management procedures.

Employer compliance you can use.

Visit the Compliance Centre